A: Online bill pay registration is easy! You can enroll for bill pay while registering for online banking, or by clicking on the 'bill pay' button in online banking. You are first requested to read and accept the authorization disclosure. Failure to accept the disclosure terms prevents the registration process from proceeding. Once you agree to the terms in the disclosure, you will be able to use Bill Pay
A: Yes, once you have set up the payee(s), click on the 'set up e-bill' link. You will then click on the 'sign up now' button in the e-bill section. You should begin receiving your bill online within one to two billing cycles. To expedite the process, you may want to contact your payee directly and request that they update your billing address.
A: To stop online delivery of a bill click the name of the corresponding payee from your list of payees, then click the 'Cancel eBill' link within the 'e-bill' display. You will receive a confirmation message from the system and must click 'Submit' to complete the deactivation of the electronic bill.
If you have requested that your payee stop sending the paper bill to your home, you should contact your payee directly to resume receiving a paper bill.
A: We use email notifications to keep in touch with you about your account. As our Customer, you may choose to receive emails in the following situations:
- When a bill is received.
- When a bill has not been received "X" days before the billing date.
- When no payment has been scheduled "X" days before the payment is due.
- When a payment is made.
From time to time, you may also receive other notifications about your account; such as emails about a specific payment, future payment reminders, and changes made to your personal profile or password, if applicable. As a security measure, all email communication is standardized to not include any personal or confidential information.
A: To add a new payee to your account, type the payee's name in the 'Pay someone new' line and click 'Add'. The Add Payee page will appear with instructions for completing the process. New payees will be added to your payee list immediately.
A: When you update the information for the bill pay account, the changes are implemented immediately.
A: To update a payee's account number, simply click on the payee from your list of payees. You will then click the 'View/Change Payee Details' link to display the Edit Payee page. Enter the new account number and click 'Save Changes'. Note: Some account numbers are provided to us directly from your payee to ensure accurate and timely electronic transactions. You cannot edit these account numbers. If you need to change on of these account numbers, please contact us.
A: Simply click on the payee you want to change. Within the Payee Information section, click the 'View/Change Payee Details' link to display the Edit Payee page. Enter the new address and click 'Save Changes.' Note: Some address are provided to us directly from you payee to ensure the proper processing of payments. You cannot edit these addresses. If you need to change one of these addresses, please contact us.
A: Yes. You can schedule weekly, semi-monthly and monthly recurring payments. The final payment of a recurring payment scheme is designated by a 'Final Payment Date.'
A: Yes, once you are signed up for bill pay, you have the ability to set up multiple checking accounts to fund your bill payments by clicking on 'Add Funding Account' and follow the prompts.
A: No, only checking accounts can be used for bill pay purposes.
A: You can schedule payments 24-hours a day, seven days a week.
A: All bill pay transactions become part of the online banking transaction history and show up in personal financial management applications when the transaction history is viewed.
A: Bill pay provides you with peace of mind when you are traveling for an extended period of time. All you need is access to the Internet through a secure browser that supports 128 bit encryption, and you can pay your bills while out of the country. Payees must be located within the United States or its Territories.
A: Anyone in the United States or its territories who can accept a check can be paid using the bill pay system. You can pay practically anyone- charge accounts, utilities, auto loans, professionals, even a lawn service or a relative. However, tax payments (such as federal, state and local) and court directed payments (such as alimony and child support) cannot be processed through our online Bill Pay system.
A: Generally, single or recurring payments that fall on a Saturday, Sunday or bank holiday are processed on the previous business day and are debited from your account within two business days. If a bank holiday falls on either a Friday or Monday, the debit will occur within three days.
A: Each bill payment is debited separately.
A: Following is a summary of FIS's Insufficient Funds procedure:
- A block will automatically be placed on all accounts that have an ACH debit returned to bill pay services. No additional bill pay will be processed until the account is properly funded and the return(s) cleared. If a payment request is received while the account is blocked, a letter will be sent notifying you that the payment(s) will not be processed. A copy will also be sent to the financial institution.
- Upon the first return, Fidelity Information Services will automatically re-send all ACH returns under $100.00. Exception: debits for payments in which the credit portion was sent electronically will be resent regardless of the dollar amount without financial institution verification.
A: If you select an electronic payee with an address that is different from that indicated on the payment coupon, then you are responsible for the late fee. You always have the option to manually enter a different address for a payee.
If you select an electronic payee with the address that matches that indicated on the payment coupon, and Fidelity Information Services routes the payment incorrectly, then Fidelity Information Services will take responsibility for the late fee.
A: Yes, they are all sent out at the same time.
A: Your account is debited via ACH.
A: Automated Clearing House is a funds transfer system which provides for the interbank clearing of electronic entries for participating financial institutions.
A: You can cancel a single bill payment yourself anytime before the bill payment process date. You may request a stop payment of a single bill payment anytime after the bill payment process date for that payment by contacting our Customer Solutions Center or by emailing us. We may not have a reasonable opportunity within which to act on any stop payment request after the bill payment process date.
A: You can contact our Customer Solutions Center Monday - Friday, 8:00am - 6:00pm, by calling 845-454-8555, option 3.