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Do you think the dawn of technology is replacing human interaction? Whether we use social media, internet chat rooms or other services or tools, online technology is now a part of most of our daily lives. While this technology has created convenience and efficiency, there are still some human activities that digital services will never compete with, such as person-to-person banking.
Just like how streaming a movie at home will never be the same as going out to the movies, online banking and in-person banking differ. That’s not to say that one is better than the other, but more so that there is a time and place for both. When it comes to making important financial decisions that can drastically affect your future, it makes sense to want to discuss it over with a person instead of an online-only service.
When it comes to much simpler tasks, using online banking may be a better fit. Making an online transfer or making a mobile deposit can help you save time and money with fewer trips to the bank. With the advances in technology today, things that may have taken valuable time out of your day in the past can now be made with a few simple clicks on your phone or other mobile device.
For decisions that may have long-term effects on your finances (mortgages, financial planning, etc.), in-person conversations may be more helpful as these decisions are usually quite detailed and could require longer conversations that could not be had using today’s technology. Instances when customers have specific questions about their accounts may also be better suited for person-to-person conversations.
The best advice we can give when it comes to managing your finances is to utilize advancements in technology that are reasonable and make the most sense for you and your lifestyle. For those situations where you need to speak with us in-person, don’t hesitate to call or visit a nearby branch. We always love to see our customers in person!
If you have questions about banking that fits your lifestyle, call our Customer Solutions Center at (845) 485-8555, Option 3, email us at info@RhinebeckBank.com or visit a nearby Bank branch during regular business hours.
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Schenck, J. (2019, October 15). As Digital Finance Grows, Banking Providers Shouldn't Lose The Art Of Human Interaction. Retrieved from https://www.forbes.com/sites/forbesfinancecouncil/2019/10/15/as-digital-finance-grows-banking-providers-shouldnt-lose-the-art-of-human-interaction/#7afc6be413f8.
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