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Q: What is an eStatement?
A: An eStatement is an account statement that is delivered electronically in a PDF format.
Q: Can I get eStatements for all my accounts?
A: eStatements are available for checking, money market and savings accounts.
Q: How secure are eStatements?
A: eStatements are very secure. You sign into your own personal online banking account to access your statements.
Q: Do I have to be an online banking customer to use the eStatement Service?
A: Yes! If you are not a current online banking customer, please click here to register.
Q: How do I access eStatements?
A: Sign on to your online banking account, click on Accounts, select Statement
Q: Is there a fee for eStatements?
A: There is no fee to receive eStatements.
Q: Do I still receive a paper statement if I sign up for eStatements?
A: No! Once you sign up for eStatements, you will no longer receive paper statements in the mail.
Q: How will I know when my eStatement is ready to view?
A: Rhinebeck Bank will send you an e-mail notification once your eStatement is ready for viewing.
Q: How long are eStatements available?
A: You can access the last 24 months of account statements
Q: How do I cancel eStatements?
A: You may cancel at any time in writing and submit to: Rhinebeck Bank, Attention: Customer Solutions Center,PO Box 1191, Poughkeepsie NY 12602 or email us.
Q: Will I still receive statement inserts with eStatements?
A: Yes! When you log on to your eStatement account, you will be able to view any special inserts utilizing the Statement Insert tab.
Q: Are there any special computer requirements to receive eStatements?
A: To view, receive, download and print eStatements, you will need a secure, updated browser such as Microsoft Internet Explorer®, Mozilla Firefox®, Safari® or Google Chrome and the most recent version of Adobe Acrobat Reader®
Q: Who do I contact if I need help?
A: You can contact our Customer Solutions Center at 845-454-8555, option 3 or email us. We are available Monday - Friday, 8:00am - 6:00pm and Saturday 8:30am – 12:30pm.
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