Last month my team, the Customer Solutions Center, celebrated Customer Service Week with some great laughs, great food and great comradery. It was a great time to celebrate our successes in 2017 and to look forward to the new projects coming up in 2018. We take great pride in providing outstanding service and support to all of our customers and fellow employees.

Who Are We?

The Customer Solutions Center is the dedicated team that answers the phone when you dial the Bank’s main number at 845-454-8555, option 3. We also answer the messages sent through the Bank’s Online Banking service and all of the emails sent to the Bank’s general mailbox at We are available Monday through Friday from 8:00am to 6:00pm to help both customers and non-customers alike.

The Customer Solutions Center has five knowledgeable representatives who are always ready to take your calls, or answer your emails during business hours. Together, we have been with Rhinebeck Bank for a combined total of 62 years and our years of overall banking experience span over 75 years!

How Can We Help You?

The Customer Solutions Center can help with many requests including:

  • Online Banking support, including the Mobile App, eStatements and Bill Pay
  • Consumer and Business Debit Card support
  • Account History information, including printing of statements and checks
  • Loan Account information, including payoff requests
  • Mortgage Account information, including payoff requests, escrow and PMI questions
  • General questions about the Bank’s products and services, locations and other information

My team is committed to providing the best service we can to each and every person who calls in, sends us an email, or messages us. Please feel free to reach out to us if you should have any questions or concerns. We love getting feedback about how the Bank can serve our customers better, so please share your thoughts with us!

Yvette Temple

AVP, Customer Solutions Manager