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In 2017, Rhinebeck Bank’s Retail Banking department began rolling out their Universal Banker program in the branches with the goal of providing you with the best service possible. There is no longer the notion of “John Doe is out to lunch – can they call you back?” The objective of this program is to make sure our customer’s service and experiences are as seamless as possible, and that they can be assisted by the same employee throughout their transaction. Former Tellers and Relationship Bankers have transitioned to this Universal Banker role.
What does this mean for you, our customers? What does this look like on a daily basis? Well, I’ll give you an example. I’m getting married this Saturday and do you know what that means? My future husband and I will need to open a joint checking and savings account together! With the Universal Banker program, we can walk in the branch, speak with a Universal Banker on the teller line, have a conversation about getting married and needing new accounts, and they can walk us over to an office to continue the transaction! Furthermore, a Universal Banker can open the accounts for us and create a profile to help understand our financial situation and needs. From start to finish, that employee can assist us, and if our need is something additional, like say a mortgage or commercial loan, they can refer us to a great, local business partner who can continue helping us. The best part about all of this? It’s service right where you and I live!
Rhinebeck Bank is a community bank in the Hudson Valley with 11 branches located in Dutchess, Ulster, and Orange County. To learn more about us visit: www.RhinebeckBank.com. Rhinebeck Bank, Member FDIC, Equal Housing Lender. All loans subject to credit approval.